Privacy Policy

Last Updated: June 16, 2025

At 24hourdrillz, we are committed to protecting the privacy and security of our customers' information. This Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your choices regarding your information when you interact with our services, website, or products.

By using the 24hourdrillz website, purchasing our drills, or engaging with our services, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This information may be categorized as follows:

a. Personal Information

This refers to information that can be used to directly or indirectly identify you. We may collect:

• Contact Information: Name, shipping address, billing address, email address, phone number.

• Account Information: Username, password (encrypted), and other registration details if you create an account with us.

• Payment Information: Details required to process payments, such as credit card numbers, debit card numbers, and other financial information. Please note that we do not store full credit card numbers on our servers; instead, we use secure third-party payment processors that are PCI DSS compliant.

• Order Information: Details about products purchased, order history, and delivery preferences.

• Communication Data: Records of your interactions with us, including customer service inquiries, emails, chat transcripts, and phone call recordings.

b. Non-Personal Information

This refers to information that does not directly identify you. We may collect:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.

• Usage Data: Information about how you use our website, such as pages visited, time spent on pages, links clicked, search queries, and referring URLs.

• Location Information: General geographical location derived from your IP address.

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience, analyze trends, and administer the website.

2. How We Collect Information

We collect information through various methods:

• Directly from You: When you create an account, place an order, contact customer service, subscribe to newsletters, participate in surveys, or interact with us directly.

• Automatically: Through our website and services using technologies like cookies, web server logs, and analytics tools.

• From Third Parties: We may receive information about you from third-party service providers (e.g., payment processors, shipping partners, marketing partners) to facilitate our services or enhance our records.

3. How We Use Your Information

We use the information we collect for several purposes, including:

• To Provide Services:

  • Process your orders and manage your account.

  • Deliver products and services you have purchased.

  • Communicate with you about your orders, products, services, and promotional offers.

  • Provide customer support and respond to your inquiries.

• To Improve and Personalize:

  • Analyze website usage and trends to improve our website design, functionality, and content.

  • Personalize your experience by showing products and offers tailored to your interests.

  • Develop new products, services, and features.

• For Marketing and Promotions:

  • Send you promotional emails, newsletters, and marketing communications about products, services, and special offers that may be of interest to you.

  • Conduct targeted advertising based on your preferences and browsing history.

• For Security and Fraud Prevention:

  • Detect, prevent, and investigate fraudulent or unauthorized activities.

  • Protect the security and integrity of our website, systems, and data.

  • Comply with legal obligations and enforce our terms and conditions.

• For Internal Operations:

  • Perform internal audits.

  • Conduct data analysis to understand customer behavior and market trends.

  • Manage our business operations more efficiently.